Patient Administrator- Charlestown, Dublin

The Affidea Group is one of the most successful European healthcare diagnostics imaging companies, we have over 400 staff within our Irish clinics. The business operates diagnostic imaging and minor injuries centres' around the country, offering a broad range of cutting-edge imaging technology and healthcare services to the public, insurers, employers and other organisations.

We are now seeking an experienced Patient Administrator to join our team in Charlestown, Dublin. The Patient Administrator plays a vital role in ensuring the smooth and efficient operation of patient-facing services. This role involves managing patient appointments, maintaining accurate records, supporting clinical staff, and delivering excellent customer service to patients and their families.

Responsibilities:

Patient Coordination:

• Greet and assist patients in person, by phone, or via email in a professional and courteous manner.

• Schedule, confirm, and manage patient appointments, ensuring optimal use of clinical resources.

• Register new patients and update existing records accurately in the patient management system.

• Provide patients with necessary information regarding appointments, procedures, and clinic policies.

Administrative Support:

• Maintain and organize patient files, ensuring confidentiality and compliance with data protection regulations.

• Process referrals, medical reports, and correspondence in a timely and accurate manner.

• Liaise with clinical staff to coordinate patient flow and support service delivery.

• Handle patient queries and complaints, escalating issues when necessary.

Systems and Documentation:

• Use software to manage patient data and appointment schedules.

• Ensure all documentation is completed accurately and filed appropriately.

• Generate reports and assist with audits as required by management.

Compliance and Quality:

• Adhere to all relevant policies, procedures, and regulatory standards.

• Maintain a clean and organized reception and administrative area.

• Participate in quality improvement initiatives and contribute to service development.

Qualifications and Experience:

• Minimum of a Leaving Certificate or equivalent

• Previous experience in a healthcare or customer service environment preferred.

• Proficiency in Microsoft Office and patient management systems (e.g., RIS, PACS)

Application Process:

By clicking apply to this role your application will not only be considered for this position, but your details will be stored on our database and may be considered for similar future positions that may arise. This means that the personal data contained in your application and provided to Affidea as part of the application process may be retained by us for up to 12 months from the date of your application. After this time, it will be deleted. If you do not wish your details to be stored on our recruitment database, please email Affidea recruitment stating this and we will ensure that such information is not stored other than for the purposes of this application. Please refer to our Recruitment Privacy Notice for more information or to Affidea’ s Data Privacy Notice for Recruitment