Patient Administrator/ Aide- Charlestown

Affidea is Europe's leading provider of out-of-hospital healthcare, operating over 420 centres across 14 countries, providing high-quality medical services to nearly 15 million patients every year. We specialise in advanced diagnostic imaging, community based poly-clinics and specialist healthcare services. Our continued growth reflects our commitment to bringing high-quality, accessible healthcare closer to the communities we serve. 

Affidea UK & Ireland

In the UK and Ireland, Affidea operates a growing network of diagnostic imaging and minor injuries centres, delivering a broad range of cutting-edge imaging technology and healthcare services to the public, private insurers, employers, and other organisations. As part of our ongoing expansion, we're extending our presence into new regions, including our upcoming clinic in London and hospital in Belfast offering exciting opportunities to be part of a business that's shaping the future of accessible, community-based healthcare across the region

We are now seeking an experienced Patient Admin/ Aide to join our team in Affidea - Charlestown

Responsibilities:

Patient Administrator:

Patient Coordination:

• Greet and assist patients in person, by phone, or via email in a professional and courteous manner.

• Schedule, confirm, and manage patient appointments, ensuring optimal use of clinical resources.

• Register new patients and update existing records accurately in the patient management system.

• Provide patients with necessary information regarding appointments, procedures, and clinic policies.

Administrative Support:

• Maintain and organize patient files, ensuring confidentiality and compliance with data protection regulations.

• Process referrals, medical reports, and correspondence in a timely and accurate manner.

• Liaise with clinical staff to coordinate patient flow and support service delivery.

• Handle patient queries and complaints, escalating issues when necessary.

Systems and Documentation:

• Use software to manage patient data and appointment schedules.

• Ensure all documentation is completed accurately and filed appropriately.

• Generate reports and assist with audits as required by management.

Compliance and Quality:

• Adhere to all relevant policies, procedures, and regulatory standards.

• Maintain a clean and organized reception and administrative area.

• Participate in quality improvement initiatives and contribute to service development.

Radiographer Aide:

Patient-Facing Support

• Greet patients, verify identity at every encounter, explain what to expect, and provide empathetic support throughout the visit.

• Assist with safe patient transfers and positioning using approved manual-handling techniques; remain with and monitor patients who require supervision; promptly escalate concerns to the supervising Radiographer/Sonographer.

• Support basic comfort needs and keep patients informed about delays and next steps.

MRI Support

• Assist with patient changing, transfers, comfort and communication; restock consumables and support questionnaire pre-checks as directed.

• Assist the Radiographers in placing and removing coils, and patient positioning

Quality, Safety & Infection Prevention

• Uphold Infection Prevention & Control, JCI hygiene standards and International Patient Safety Goals.

• Follow local radiation protection rules when present in the MRI department.

• Participate in audits, stock checks, equipment cleaning logs and room turnaround standards; report incidents/near misses promptly.

Stock, Housekeeping & Logistics

• Keep clinical and non-clinical areas tidy and ready; restock consumables; manage waste streams correctly (incl. sharps/clinical waste).

Professional Conduct & Development

• Maintain confidentiality and data protection; use PPE and follow manual/patient handling training.

• Support new staff orientation when asked; complete mandatory training and keep competencies up to date (e.g., BLS, manual handling, fire etc.)

Qualifications & Experience:

• Leaving Certificate   (UK Equivalent)

• 1 year + administration experience is essential

• Excellent MS Office Skills 

 Desirable

• FETAC Level 5 Care Assistant

• FETAC with Radiographer Module complete

• Manual Handling, Basic Life Support, Fire Training Certificates

Competencies:

• Ability to work as part of a team

• Strong patient focus

• Excellent communication skills

• Empathy

• Flexibility and adaptability to be able to deal with different tasks

• Honesty and Integrity

Application Process:

By clicking apply to this role your application will not only be considered for this position, but your details will be stored on our database and may be considered for similar future positions that may arise. This means that the personal data contained in your application and provided to Affidea as part of the application process may be retained by us for up to 12 months from the date of your application. After this time, it will be deleted. If you do not wish your details to be stored on our recruitment database, please email Affidea recruitment stating this and we will ensure that such information is not stored other than for the purposes of this application. Please refer to our Recruitment Privacy Notice for more information or to Affidea’ s Data Privacy Notice for Recruitment