Administrator

Part of the Affidea group, Orthoderm Private Clinic is recognised as leading provider of expert care in a range of medical specialties in Northern Ireland. With teams of highly respected consultants and surgeons, the clinic is known for delivering exceptional patient care and clinical excellence.

We are seeking a proactive and professional Administrator to join our busy admin team. The successful candidate will be responsible for delivering an efficient, courteous, and high-quality administration and appointment service, supporting both clinical and operational teams.

This is an excellent opportunity to join a growing, patient-focused healthcare organisation.

Key Responsibilities:

• Handle incoming calls, resolving queries promptly and professionally while ensuring accurate booking and record-keeping in line with clinic policies.

• Proactively manage outbound calls, including appointment scheduling.

• Communicate effectively with eg with medical personnel, patients, local trusts, GPs

• Accurately record and respond to messages in a timely and professional manner.

• Liaise with internal departments to ensure smooth clinic operations.

• Prepare and manage clinic files, ensuring all relevant documentation is available.

• Assist with patient recalls and contribute to the preparation of weekly Trust reports.

• Type and process clinical correspondence from audio dictation, ensuring timely completion of follow-up actions.

• Maintain effective filing systems.

• Provide reception break cover daily.

• Support private practice management functions as needed.

• Work within our sister clinic (Hillsborough Private Clinic) as and when required

Essential Criteria:

• Minimum of 1 years’ experience in an administrative or similar role

• Excellent communication and interpersonal skills, both written and verbal.

• Strong typing and general IT skills (including Microsoft Office)

• Strong organisational skills

• Excellent telephone manner and customer service skills

• High attention to detail and ability to maintain accuracy

• Ability to handle confidential and sensitive information with discretion.

• Team player with the ability to work independently using their own initiative.

• Flexible, can-do attitude with a willingness to support colleagues as needed

• Able to work evenings/weekends as required

Desirable:

• Experience working in a healthcare environment.

Benefits:

• Contributory Pension Plan.

• 25 Annual Holidays, plus 10 bank holidays.

• Employee Assistance Programme.

• Wellbeing Programme.

• Relevant training funded by the Company